1. What architecture does Tanzaibiz Cloud ERP use?
Tanzaibiz is built on a modular, service‑oriented architecture designed for scalability and high availability. Each module (e.g., Sales, Inventory, Finance) operates independently but communicates through secure internal APIs.
2. Where is the system hosted?
Tanzaibiz is hosted on secure cloud infrastructure with redundancy, automated scaling, and continuous monitoring. Hosting regions can be aligned with UK or Tanzanian data‑residency requirements if needed.
3. What database technology does Tanzaibiz use?
The platform uses a high‑performance relational database optimized for transactional workloads. Automated backups, replication, and failover mechanisms are included.
4. How is data secured in transit and at rest?
- All data in transit is encrypted using HTTPS/TLS.
- Data at rest is encrypted using industry‑standard encryption algorithms.
- Access is controlled through role‑based permissions and secure authentication.
5. Does Tanzaibiz support Single Sign‑On (SSO)?
Yes. SSO can be enabled using standard identity providers that support OAuth2, SAML, or OpenID Connect, depending on your plan.
6. Can we integrate Tanzaibiz with other systems?
Yes. Tanzaibiz provides REST APIs for integration with:
- Accounting systems
- Payment gateways
- SMS/email providers
- Custom business applications
- Third‑party analytics tools
Custom integrations can also be developed.
7. Does Tanzaibiz offer API documentation?
Yes. Full API documentation is available for developers, including endpoints, authentication methods, and sample requests.
8. How does user authentication work?
Authentication uses secure password hashing, optional multi‑factor authentication (MFA), and session‑based or token‑based access depending on the module.
9. How does Tanzaibiz handle backups?
- Automated daily backups
- Point‑in‑time recovery options
- Off‑site backup storage
- Backup retention aligned with your Data Retention Policy
10. What uptime does Tanzaibiz guarantee?
Tanzaibiz targets 99.5% uptime, excluding scheduled maintenance. Uptime commitments are defined in the Service Level Agreement (SLA).
11. How does Tanzaibiz handle system updates?
Updates are deployed using a rolling release process to avoid downtime. Security patches, performance improvements, and new features are applied automatically.
12. Can we self‑host Tanzaibiz?
Cloud hosting is the default. Self‑hosting may be available for enterprise clients depending on licensing and infrastructure requirements.
13. How does Tanzaibiz manage user permissions?
The system uses granular role‑based access control (RBAC). Administrators can define custom roles, restrict module access, and control data visibility.
14. Does Tanzaibiz support multi‑company or multi‑branch setups?
Yes. The platform supports multi‑company, multi‑branch, and multi‑warehouse configurations with isolated or shared data depending on your setup.
15. What logging and audit features are available?
Tanzaibiz provides:
- User activity logs
- Login history
- Transaction audit trails
- API usage logs
- Error and performance monitoring
These logs help with compliance, troubleshooting, and security investigations.
16. How does Tanzaibiz handle performance under heavy load?
The system uses:
- Auto‑scaling infrastructure
- Optimized database indexing
- Caching layers
- Load balancing
- Asynchronous job processing
This ensures stable performance even during peak usage.
17. What browsers and devices are supported?
Tanzaibiz works on all modern browsers including Chrome, Edge, Firefox, and Safari. It is fully responsive on desktops, tablets, and mobile devices.
18. How does Tanzaibiz handle data migration?
We support:
- CSV/Excel imports
- API‑based migration
- Assisted migration for complex datasets
- Validation tools to ensure data accuracy
19. Does Tanzaibiz comply with UK and Tanzanian data laws?
Yes. Tanzaibiz is designed to comply with:
- UK GDPR
- UK Data Protection Act 2018
- Tanzania Electronic Transactions Act
- Tanzania Data Protection Guidelines (where applicable)
20. How can IT teams contact technical support?
Technical support is available through our contact form.