Last Updated: 25/01/2026
1. Purpose
This SLA outlines the service standards Tanzaibiz commits to providing for its ERP platform.
2. Service Availability
- Tanzaibiz targets 99.5% uptime monthly.
- Scheduled maintenance will be announced at least 24 hours in advance.
- Emergency maintenance may occur without notice when required for security or stability.
3. Support Services
Support is available through:
- Email: support@tanzaibiz.com
- Hours: 9am-5pm
Response times:
- Critical issues: within 4 hours
- High priority: within 12 hours
- Standard inquiries: within 24–48 hours
4. Exclusions
Downtime caused by the following is not counted against uptime:
- User-side network issues
- Third‑party service failures
- Force majeure events
- Misuse or unauthorized modifications
5. Remedies
If uptime falls below the guaranteed level, customers may receive service credits applied to the next billing cycle.