Last Updated: 25/01/2026
1. Overview
Tanzaibiz ERP is a subscription‑based software service. This Refund Policy explains when refunds may be issued for payments made to Tanzaibiz. By subscribing to our Service, you agree to the terms outlined below.
2. Free Trials (If Applicable)
If Tanzaibiz offers a free trial period, you will not be charged until the trial ends.
- If you cancel before the trial expires, no payment will be taken.
- Once the trial converts into a paid subscription, standard refund rules apply.
3. Refund Eligibility
Refunds may be granted under the following conditions:
3.1 Duplicate Payments
If you are accidentally charged more than once for the same subscription period, we will refund the duplicate charge.
3.2 Technical Issues
If you experience a major technical problem that prevents you from using the Service, and our support team is unable to resolve it within a reasonable timeframe, you may be eligible for a partial or full refund.
3.3 Service Not Delivered
If you paid for a service or module that was never activated or delivered, we will issue a refund for that specific item.
4. Non‑Refundable Situations
Refunds will not be issued for:
- Change of mind after purchase
- Failure to use the Service
- Issues caused by user error or unsupported configurations
- Subscription periods already used or partially used
- Late cancellation requests after renewal has been processed
5. Subscription Renewals
Tanzaibiz subscriptions may renew automatically depending on your plan.
- You are responsible for managing your subscription and cancellation settings.
- Refunds for auto‑renewals are not guaranteed, but may be considered if requested within 48 hours of renewal.
6. Cancellation Policy
You may cancel your subscription at any time.
- Cancellation stops future billing.
- It does not automatically trigger a refund for past payments.
7. How to Request a Refund
To request a refund, contact our support team with the following details:
- Your full name
- Account email
- Payment receipt or transaction ID
- Reason for the refund request
Email: [Insert Email] Phone: [Insert Phone]
Our team will review your request and respond within 5–7 business days.
8. Processing Time
Approved refunds will be processed to the original payment method. Processing times may vary depending on your bank or payment provider.
9. Changes to This Policy
Tanzaibiz may update this Refund Policy at any time. Updates will be posted on this page with a revised “Last Updated” date.