1. What is Tanzaibiz Cloud ERP?
Tanzaibiz is a cloud‑based Enterprise Resource Planning (ERP) system designed to help businesses manage operations such as sales, inventory, finance, HR, procurement, and reporting — all from one secure platform.
2. Who can use Tanzaibiz?
Tanzaibiz is suitable for small, medium, and large businesses across industries including retail, wholesale, manufacturing, services, and distribution.
3. Do I need to install any software?
No installation is required. Tanzaibiz runs entirely in the cloud. You can access it from any device with an internet connection.
4. Is my data secure?
Yes. Tanzaibiz uses industry‑standard encryption, secure servers, access controls, and regular backups to protect your data. We comply with UK and Tanzanian data protection laws.
5. Can I access Tanzaibiz from mobile devices?
Yes. Tanzaibiz is fully responsive and works on smartphones, tablets, laptops, and desktops.
6. What modules does Tanzaibiz offer?
Common modules include:
- Sales & CRM
- Inventory & Warehouse
- Purchasing
- Accounting & Finance
- HR & Payroll
- Projects
- Reports & Analytics
- User Management & Permissions
Modules can be enabled based on your business needs.
7. Can Tanzaibiz be customized?
Yes. We offer customization options such as workflows, forms, reports, user roles, and integrations depending on your plan.
8. How do I get started?
You can sign up directly on our website or contact our team for onboarding assistance. We also offer demos and training sessions.
9. Do you offer training?
Yes. We provide onboarding training, video tutorials, documentation, and ongoing support to help your team use the system effectively.
10. What support options are available?
Support is available through email, phone, and live chat (if enabled). Response times depend on your subscription plan.
11. How much does Tanzaibiz cost?
Pricing depends on the number of users, modules selected, and your subscription plan. Contact our sales team for a customized quote.
12. Can I cancel my subscription?
Yes. You can cancel anytime. Cancellation stops future billing but does not automatically trigger refunds. See our Refund Policy for details.
13. Do you offer data migration from my old system?
Yes. Our team can assist with importing data such as customers, products, inventory, and financial records.
14. What happens to my data if I cancel?
You can request a data export before cancellation. We retain data for a limited period as outlined in our Data Retention Policy.
15. Does Tanzaibiz integrate with other systems?
Yes. We support integrations such as payment gateways, SMS services, accounting tools, and custom APIs depending on your plan.
16. How often is the system updated?
We regularly release updates, improvements, and new features. Updates happen automatically without interrupting your work.
17. What internet speed do I need?
A stable connection with at least 5 Mbps is recommended for smooth performance.
18. Can multiple users work at the same time?
Yes. Tanzaibiz supports multi‑user access with role‑based permissions to control what each user can see or do.
19. Do you offer a free trial?
If available, you can test the system during a trial period before subscribing.
20. How do I contact support?
You can reach us via contact form.