1. How does Tanzaibiz billing work?
Tanzaibiz uses a subscription‑based billing model. You pay monthly or annually depending on your chosen plan and number of users.
2. What payment methods do you accept?
We support multiple payment options, including:
- Mobile money (if applicable)
- Bank transfer
- Credit/debit cards
- Online payment gateways
Payment options may vary by region.
3. Do you offer monthly and annual plans?
Yes.
- Monthly plans offer flexibility.
- Annual plans offer discounted pricing.
4. Can I upgrade or downgrade my plan?
Yes. You can change your plan at any time.
- Upgrades take effect immediately.
- Downgrades take effect at the start of your next billing cycle.
5. How do I add or remove users?
You can adjust user licenses from your account dashboard.
- Adding users increases your subscription cost.
- Removing users reduces your cost in the next billing cycle.
6. Will I receive an invoice?
Yes. Invoices are automatically generated and sent to your registered email. You can also download them from your billing dashboard.
7. What happens if my payment fails?
If a payment fails:
- You will receive a notification
- The system will retry the payment
- Your account may be temporarily suspended if payment is not completed within the grace period
8. Do you charge VAT or tax?
Taxes depend on your country’s regulations.
- Tanzanian clients may be charged applicable local taxes
Tax details appear on your invoice.
9. Can I cancel my subscription?
Yes. You can cancel anytime from your account settings. Cancellation stops future billing but does not automatically trigger a refund.
10. Do you offer refunds?
Refunds are handled according to our Refund Policy, which covers:
- Duplicate payments
- Undelivered services
- Major technical issues
Change‑of‑mind refunds are not guaranteed.
11. What happens to my data after cancellation?
You can request a data export before your subscription ends. Data is retained for a limited period as outlined in our Data Retention Policy.
12. Can I switch from monthly to annual billing?
Yes. You can switch at any time. The new billing cycle begins immediately after the change.
13. Do you offer discounts for large teams or long‑term contracts?
Yes. Enterprise clients may receive volume discounts or custom pricing.
14. How do I update my billing information?
You can update payment methods, billing address, and contact details from your billing dashboard.
15. Who do I contact for billing support?
You can reach our billing team via our contact form.